Refund policy
Digital Products Return & Refund Policy
Last Updated: January 8, 2026
At THE FULL MOVE, our products are digital and are delivered electronically. Because digital products cannot be physically returned once they have been delivered or accessed, the following policy applies.
Digital Products — No Returns
All purchases of digital products are final sale. Once your digital files, download links, or access instructions have been delivered, we generally cannot accept returns, exchanges, or refunds simply because you changed your mind or no longer need the product.
Please review the product description and what is included before completing your purchase.
When We Will Help
Please contact us if:
- You did not receive your digital product after successful payment.
- Your download link or delivered file does not work.
- A file is corrupted or materially different from what was described on the product page.
- You were accidentally charged more than once for the same order.
We will first attempt to resolve the issue by providing working access, replacement files, or technical assistance. Where appropriate, we may issue a full or partial refund.
Delivery Issues
Digital products are normally delivered electronically to the email address provided during checkout. Customers are responsible for providing a valid email address and checking their spam or junk folder.
If you have not received your order, please contact us with your order number and the email address used at checkout.
Compatibility
Before purchasing, please review the product description, file formats, and any stated requirements. A refund will generally not be provided because a customer does not have compatible software or a third-party account required to use a particular resource, where those requirements were disclosed before purchase.
Unauthorized Use
Refund requests made after downloading, copying, accessing, or substantially using the digital content may be declined, except where required by applicable law.
Consumer Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Contact Us
If you have any questions or experience a problem with your order, please contact THE FULL MOVE. Include your order number and a brief description of the issue so our team can assist you.
Customer Support: Support@onlmar.com
We will review legitimate delivery, access, or product-related issues and work to resolve them as quickly as reasonably possible.
THE FULL MOVE
Digital Products • Instant Access • Lifetime Access